Coal India launches new customer friendly “Grahak Sadak Koyla Vitaran App”

NewsBharati    08-Nov-2017
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Kolkata, November 8: A customer friendly app at the benefit of customers lifting coal through road mode, has been launched by public sector undertaking Coal India. The ‘Grahak Sadak Koyla Vitaran App’ will work as a tool to monitor leading to more transparency in the system. Union Coal Minister Piyush Goyal launched the app in Kolkata.


From the issuance of Sale Order to physical delivery of coal by road, the app will help to keep track of all the activities. Whether the despatches are made on the fair principle of ‘First in First Out’, that also can be monitored.

The main features of the app are that it provides date-wise, truck-wise quantity of coal delivered against the Sale Orders and information related to Scheme-wise, Colliery-wise, Grade-wise, customer-wise details of Sale Orders issued during a period.

The main benefits of the App for the customers, against the Sale Orders issued, include easy accessibility of the information at the click of the button, apart from transparency in the system of loading programme and despatch. The app also helps in logistics planning for the lifting of coal in tune with the loading programmes. It further helps in the improved planning of procurement, production and stock management by the customers.