Source: News Bharati English02 Aug 2016 14:21:28

New Delhi, August 2: For addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, Minister of Communications Manoj Sinha today launched “Twitter Seva”, with twitter handle of the Minister will be @manojsinhabjp.

Launching the Sewa, Sinha said that this is in tune with Narendra Modi’s vision of “minimum government, maximum governance” as from the Prime Minister himself to his ministers and their ministries are connecting with Indian citizens through live communications platform to provide a transparent, clean and responsive and accountable administration.The Minister also underlined that there are chances that this twitter seva may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same. Sinha expressed hope that the Telecom operators from Government as well as private and the Department of Posts shall use the utility of “Twitter Seva” to the fullest to address the grievances of the public.

The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, customer is the king and this is all the more relevant for BSNL and MTNL.

Secretary Telecom J.S.Deepak, Secretary Posts, B.V.Sudhakar, CMD Anupam Srivastava and CMD MTNL P.K.Purwar were also present during the function.The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.

Sinha said that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge.