Source: News Bharati English12 Sep 2016 15:17:09
New Delhi, September 12: Samsung Electronics is urging its consumers worldwide to exchange their Galaxy Note 7 smartphones as soon as possible as a precautionary measure due to a battery cell issue.
As per the reports the phones are catching fire. Samsung is the world's largest smartphone maker, it is taking great care to provide customers with necessary support.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, and Samsung Electronics.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience,” he added.
Samsung states that consumers can visit it's service centres to receive rental phones for temporary use. Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting Sept. 19, but schedules for other countries vary.
Earlier this month, Samsung issued a statement that it will replace current Galaxy Note 7 with a new one. This action was taken after Samsung conducted an investigation to find out what was wrong with the handset that people reported to be faulty. Later the fault was found in the manufacturing of rechargeable lithium batteries. The US was among the first countries to take a step following the recall. The US Consumer Product Safety Commission urged owners of the phone to turn them off and leave them off.
The FAA, Scandinavian Airlines, Singapore Airlines and several other airlines have prohibited passengers from using the Galaxy Note 7 on its flights. Samsung released the Galaxy Note 7 on August 19. The Galaxy Note series is one of the most expensive. Samsung is taking sincere efforts to ensure convenience of its customers