The company is willing to help end user if they wish to shift from Windows to iOS or Android. Joe Belfiore, however, said that Microsoft will continue with bug fixes and security updates.
Belfiore said the low uptake of the phones had caused a lack of support from app developers, which many have blamed for the failure of Microsoft's mobile line. He added that the company planned to bring features such as its Edge browser to Android phones.
Microsoft has released a variety of versions of its mobile phone operating system since 2000, the latest being Windows 10 Mobile in 2015. Windows devices accounted for less than half of one percent of all new smartphone sales in the last quarter of 2016, according to Gartner.
With the smartphone market dominated by Google's Android operating system and Apple's iOS for iPhones, Windows-powered smartphones have consistently struggled to compete.