New Delhi, March 31: The Civil Aviation Ministry has launched ‘Air Sewa’ web portal and a mobile app for the convenience of air passengers. In the Lok Sabha, MoS Sinha gave out the information in a written reply and stated that Air Sewa will provide an integrated common platform on which air passengers can lodge their grievances against all major stakeholders in aviation sector including airlines.
A total of 1,788 grievances have been registered on Air Sewa Web Portal/Mobile App as on 21st March, 2017 out of which 1,148 pertain to Airlines and 446 to Airports and the rest pertain to other stakeholders.
All complaints related to air services including flight delays; baggage loss and unusually long periods for refund besides long queues at airports can be registered using Air Sewa Web Portal/Mobile App. The complaints can be registered under specific category/sub categories such as Ticketing, Fares & Refunds, Flight Delays, Baggage, Check-in & Boarding etc. or against general category "Others".
Notably, airports have started to become congested day by day, especially Delhi and Mumbai airports. Most of us stand in a long queue to check-in or wait in the never-ending line to collect our baggage, and at times, airport authorities lose sight of our luggage too. In such stressful experiences, Civil Aviation Ministry has come up with this great idea for all the air passengers.