‘Twitter Seva’ to redress and solve the citizen’s queries within the deadline of two days
 Source : News Bharati English  Date : 22-Apr-2017

New Delhi, April 22: On completion of one year of ‘Twitter Seva’ or ‘MOCI Seva’, Ministry of Commerce & Industries celebrated the services they provide for grievance redressal mechanism for startups and traders to an interactive platform.
Commerce and Industry Minister Nirmala Sitharaman recalled one year of ‘Twitter Seva’ and said that government believes in active sharing of ideas and responding to citizen’s queries. It also said that it addressed 99% of the grievances against it as well as general queries concerning it within the deadline of two working days of their receipt through social media platform Twitter.

A year ago, on April 21, the Ministry had set up a team to work on its Twitter cell called `Central Desk', housed in its headquarters in Udyog Bhawan, to handle queries and complaints. Most of the queries belong to the DGFT, Startup India; Make in India and intellectual property rights. Besides the Twitter handles of the ministry and the minister, there are five additional handles -for special economic zones, broad commerce-related issues, foreign trade, farm exports and miscellaneous matters -where 6,563 tickets have been raised till now, of which 6,565 have been closed. An average of 500 tickets has been raised per month.

"Feel free to use this," she said, adding through this Seva, the ministry has not only responded to queries that pertain to the ministry but has responded to almost 1,000 queries that belonged to other ministries.