‘SEVA’ app launched to help track coal movement and address complaints
 Source : News Bharati English  Date : 24-May-2017

New Delhi, May 24: With the aim to increase the Consumer Connect as well as the Transparency and Accountability in Coal dispatch, Power Ministry launched the Saral Eindhan Vitaran (SEVA) Application on Tuesday. SEVA is a part of ‘Digital India’ initiative, developed in-house by Coal India Limited (CIL) for power sector consumers.

According to Power Minister Piyush Goyal, the common man would be able to hold the Government accountable for the coal linkage allocations and would be able to check any pilferage or inefficiencies in coal consumption for power generation. “This would, in turn, lead to rationalization of coal linkages and finally reduction in the power prices in the country. In near future, non-power sector mines would also be added in this App”, Minister added.

SEVA app is a consumer friendly mobile app helps in tracking of coal dispatch to 118 Power Plants through Fuel Supply Agreement (FSA) of around 500 MT besides, dispatch through Special Forward E-Auction and Bridge Linkage from more than 200 dispatch points spread over eight states of the country.

During the event, Goyal said that this app along with other such apps of various Ministries of Government of India are in line with Prime Minister Narendra Modi’s vision of ‘Easy, Effective, Economical and Transparent Governance’.

Minister further informed that for the consumer beneficiary the links for all mobile apps will be sent to those who give the missed call on toll-free number 1800 200 300 4.

The app has a dedicated backend team to monitor the status of specific grievances from consumers and takes action on the feedback received on the app. Consumer-specific data would be password protected, while much of the information on the SEVA Dashboard is available in open access.

Daily quantity involved is to the tune of 1.25 Million Tonnes involving the daily movement of around 195 coal trains besides dispatch through other captive modes of transport like MGR, road, belt, ropeways etc.