London, May 28: Thousands of passengers had their plans disrupted, while some who did get to travel had to do so without luggage. The airline has said it will refund reasonable costs to passengers, and assist them with rebooking flights. Disruption is expected to continue throughout the bank holiday.
British Airways says it is aiming to run a "near normal schedule" at Gatwick airport and the "majority of services" from Heathrow in London a day after all flights were cancelled due a major IT system failure. The airline initially cancelled only flights before 1800 local time yesterday but later confirmed all its flights will remain grounded at both airports throughout the day.
Thousands of bags remain at Heathrow Airport, but BA has advised passengers not to return to collect them as they will instead be couriered to customers. The airline staff are continuing to give passengers free water and snacks.Meanwhile, British Airways CEO Alex Cruz said in a video posted on Twitter that the root cause was a power supply issue and there is no evidence of any cyberattack. He said, the IT teams are working tirelessly to fix the problems.
Heathrow has advised passengers to check the status of their flight before travelling to the airport. All affected passengers will be offered the option of rescheduling or a refund.