Mumbai, July 10: For the first time, Maharashtra State Road Transport Corporation developed 24x7 call centre to bring relief for passengers which will handle queries and complaints of passengers. As the prevailing helpline is not properly working, this new call centre service aims to provide passengers with a friendly service.
With highly advanced and technologically upgraded transport system, MSRTC’s call centre system will act as a grievance redressal system for the commuters to sort out their queries. The call centre will provide information about the schedule of MSRTC buses, reservations, schemes on tickets and passes. This includes air-conditioned Shivneri buses from Mumbai to Pune.
“The existing helpline number, 1800-22-1250, will redirect the passengers to the call centre,” said MSRTC Spokesperson, adding that the public transport body had signed an agreement with a private company, Say Future India Private Limited for setting up the call centres.
According to the undertaking officials, the call centre is expected to be ready in the next two months. MSRTC will pay the company Rs1 Crore to run the call centre. “The call centre is necessary for immediate redressal of complaints and queries, besides making the service passenger-friendly,” said Diwakar Raote, State Transport Minister and MSRTC Chairman.