Railways come up with ‘Nivaran’ portal to redress grievances; ‘Rail Cloud’ for digitisation
 Source : News Bharati English  Date : 13-Jul-2017

New Delhi, July 13: Railways are taking various initiatives for benefiting their passengers and providing them with better facilities. Recently, Railway came up with new initiative ‘Rail Cloud Project’, ‘Nivaran’ and ‘Cashless treatment Scheme’ in Emergency (CTSE) Scheme and Handing over of 1st CTSE Card.

Speaking on the occasion, Minister of Railways Suresh Prabhakar Prabhu said, “Efforts are being made to bring entire Railway system on integrated Digital Platform. RailCloud is another step towards Digitization of Railways. Rail Cloud works on popular Cloud Computing system. Most Important works are done through Cloud Computing”.

Prabhu further asserted “this initiative is going to reduce the cost and data may be safely ensured on the servers. Also, another important step is Cashless Treatment Scheme in Emergency. Life Expectancy has increased, so many health problems have evolved. This scheme would improve health care facilities of Railway employees”.

With an aim to improve customer satisfaction and to improve revenue and effective, efficient and safe operations, Indian Railway (IR) came up with the new strategic IT initiative for the enterprise-wide digital single platform. To achieve the goal of a single digital platform for IR a few foundational projects need to be implemented first, the establishment of RailCloud is one such project.  Cloud Computing is the emerging technology for faster and on demand commensurate deployment of server resources which result in reduced cost.

Potential benefits to Railways after implementation of RailCloud are Faster and on-demand deployment of application, Optimum use of Servers and Storage, Utilisation of existing infrastructure as part of Cloud, Rapid scalability and elasticity, IT Security enhancement and Standardisation, Cost Reduction and Better User Experience.

‘NIVARAN-Grievance Portal’ is the first IT application to be launched on the RailCloud. It is the platform for resolution of service related grievances of serving and former railway employees. The existing application was hosted on a conventional server; it has been made cloud-ready and being migrated as the first cloud application of Indian Railways. It will save significant revenue and at the same time, the user experience will also improve.

Railway provides Comprehensive Health Care Facilities to its beneficiaries through in-house health Institutions, supplementing with referrals to recognised hospitals whenever necessary including retired employees and their dependent family members. 

To provide immediate care to its retired employees in ‘Golden Hour’ Railway Board has decided to roll out a ‘Cashless treatment Scheme in Emergency’ (CTSE), in empanelled hospitals for retired employees and their dependent family members.

A web-based system for communication between private hospitals and railway authorities has been developed wherein the identity of the beneficiary shall be established using biometrics stored in Aadhar (UIDAI) server, eligibility shall be determined using Railway Data Base and emergency shall be verified by Railway Medical Officer based on private hospital’s clinical report. The whole system is online and even the bill will be provided online.

Minister asserted “This scheme shall provide help and succour to the retired railway employees at the time of need and at the same time will have a morale-boosting effect on the serving employees”.

The Scheme fulfils both the declared objectives of the Government, utilising IT tools to cut the red-tape and promoting cashless transactions.

Right now the scheme has been rolled out in four metro cities of Delhi, Mumbai, Kolkata and Chennai. Based on the experience of this pilot the scheme may be extended to the whole of the country.