New Delhi, July 16: Stressing on ‘Rail Badhhega-Desh Badhhega’ concept, Ministry for Railway Suresh Prabhu launched several passenger friendly initiatives to maintain and cherish the relationship with commuters. Initiatives like Rail-SAARTHI, additional facilities for physically-challenged, promoting rail tourism, the new policy of reservation for foreign tourists and launch of integrated mobile application for passengers.
Focusing on better passenger amenities, Minister of Railways Suresh Prabhu has inaugurated various passenger and freight initiatives. Indian Railways has reformed its freight policy to make it customer friendly ensuring the growth of volumes of traffic. Double stack containers are another win proposition for railways & customers in freight Sector. “Indian Railways is committed to maintain and cherish their relationship with its freight customers,” he added.
Indian Railways has just launched an integrated mobile application Rail-SAARTHI to cater to all kinds of passenger requirements, which includes ticket booking, inquiry, onboard cleaning and ordering a meal on a single platform. Suresh Prabhu said that with an aim to provide better customer experience, there was a need for an integrated application which could give a single window interface for these services.
This app also caters to features such as safety for women, compliant facility and suggestion for improvement, according to the minister. Interestingly, you can also book air ticket through the app and give feedback. The integrated mobile app will cater to other passenger needs like booking porter, retiring room, ordering food besides train tickets. The app has been developed by the CRIS (Centre for Railway Information Systems), the Railways’ software arm. The estimated cost of in building the app has been Rs 7 Crore, a senior Railway Ministry official involved with the project.
Railway Minister Suresh Prabhu had said in his budget speech, “Presently we have different digital solutions for ticketing, grievance redressal and other issues. We intend to integrate all such facilities into two mobile apps, one dealing with all ticketing issues and the other for receipt and redressal of complaints and suggestions related to all our services.”