Telangana’s special portal ‘Janahitha’ to resolve public grievances
Source :News Bharati English   Date :20-Jul-2017

Hyderabad, July 20: Maintaining transparency in all aspects and putting all out efforts to resolve the issues of people living in remote areas in the state, Telangana government launched a special portal ‘Janahitha’ to receive public grievances at Suryapet Collectorate.

Addressing the gathering on Wednesday, Energy Minister G Jagadish Reddy informed that people across the district were waiting in long queues to submit their complaints on Grievance Day which was organised on every Monday.

The state IT division designed a portal called on the direction of the Chief Minister K Chandrashekar Rao to bring governance close to the common man. With the help of portal, the people can submit their grievance through online or mobile can know the government schemes and can track the status of their complaints.

G Jagadish Reddy noted that the public is provided with the call centre and e-mail IDs in this connection. The petitioners can use an e-mail or call centre or can WhatsApp via the server for conveying his grievance to government and concerned officer. Officials at Secretariat would monitor the implementation of Janahitha, he added.

The Minister also stated that the portal was launched as a pilot project in Suryapet district and said after seeing the success Janahitha would be implemented across the state after four months.

Reddy requested the common man to utilise the opportunity and also requested the officials to feel responsible and bring good name to the district. The official concerned was responsible for solving the issue of petitioner and he has to give the reply to the complainant with proper reason in the case of any obligation, he added. He highlighted that the officials will be awarded the negative marks if the officials fail to address the problems with in stipulated time.