Lucknow, September 10: Following instructions of the Chief Minister Yogi Adityanath, the Integrated Grievance Redressal System (IGRS) now available for the people in Uttar Pradesh. The new system has been implemented with immediate effect.
The Chief Minister has also said that it would be the responsibility of senior officers to oversee and monitor whether the disposal of the problems by their subordinate officers is being done effectively or not.
No laxity will be tolerated in this regard and errant officers would be identified and acted upon strictly. The state government is committed to giving a transparent and sensitive administration to the people, the Chief Minister observed.
Giving this information, a state government spokesman here said today that at present an option of only 150 officers was available for disposal of complaints through the IGRS at district level which the Chief Minister has now scaled unto almost 15,000 district and subordinate officers.
The spokesman also pointed out that through the new system, people will now be able to present their problems directly to local officers and the officers would also be benefited by disposing of the problems directly and in shorter time period.
The spokesman further said that MPs and legislators have also be given the option of directly sending their petitions, being so far sent to the Chief Minister's office, to local officers through their IGRS login IDs.