India Post welcomes customer feedback through online survey: Participate and share
New Delhi, February 20: Serving its customers since 1854, the India Post has always catered to their basic requirements of communications. Welcoming changes and areas of improvement and adding one more feature on their website, the Indian Post Office has also started an online customer survey to get feedback and also address any grievances faced by the services provided to them.
The decision was taken by the Ministry of Communication and Information technology as they started this online system to enable the masses discuss his or her concerns regarding the working pattern of the officers. The survey will jot down the opinions and feedback under the survey on services of Indian Post offices. The customer can even post their comments and suggestions.
The customer can place their suggestions and feedback by visiting here www.indiapost.gov.in.
On the basis of the feedback received from the survey, suitable inferences will be drawn upon areas to be improved, not only for a particular service but will also help in identifying the lagging post office. The survey has been started from 16th February, 2018 and has been made available till 15th May. This is to ensure that the customers have ample of time to give suggestions and opinions on thw working pattern of the India Post Office.
Indian Post Office is one of the oldest medium of communication for the citizens and the need for improvement and changes have always been welcomed by the department. Hence this survey will provide an overall outcome of the services been emitted to the customers and also cover the fields of improvement.
Over the years, the office has evolved by providing varied services to citizens in terms of Mail Services, Money remittances, Small Savings, Retail Services and Bill Payments. This new feature will work as an added advantage and expand the view of improvement.