Mumbai, March 7: Not just the architecture but even the customers are treated like a jewel which has won the hearts of millions! We are talking about Chhatrapati Shivaji Maharaj International Airport in Mumbai- for topping in World’s Best Airport for its ‘Customer Service’.
The Chhatrapati Shivaji Maharaj International Airport in Mumbai has been ranked as the World's Best Airport at the Airport Service Quality Awards 2017 for superior customer experience. Following are Delhi and Hyderabad airports, which have become number one in World’s Best Airports.
The award was announced by the Airports Council International (ACI), which represents 1,953 member airports in 176 countries. The selection of the Mumbai airport was made on the basis of a worldwide programme in which passengers were surveyed across airports for their feedback on 34 key performance indicators. These included service parameters, airport access, check-in, security screening, restrooms, stores and restaurants - which contribute to satisfying travellers' needs.
Delhi and Mumbai’s airports clocked over 40 million passengers per annum (MPPA). Hyderabad airport has become number one in the 5-15 million passengers per annum category for the year 2017. Delhi and Hyderabad airports are run by a consortium with the GMR group as its lead member and Mumbai airport is run by a consortium with the GVK group as its lead member.
GVK. Reddy, Founder-Chairman of GVK Group, said that we are delighted to be conferred with this award. In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in a decade we have got it to hover around 4.99 out of a maximum 5.
Not only Mumbai but the Rajiv Gandhi International Airport in Hyderabad, which is run by the GMR Group, won the customer experience award for the fourth time and has always remained among the top three airports.