Hearing out the masses, J&K brings in drop box to enable citizens register their complaints in Panchayat

Srinagar, December 4: In order to understand and comply to the needs and requirements of the citizens, the Jammu and Kashmir government has decided to place a complaint box at very Panchayat across the Union Territory. This will enable the citizens to register their complaints and grievances with the government. These directions were issued by the Lieutenant Governor, G C Murmu while chairing the first meeting of the Administrative Council.

 

The Administrative Council reviewed the functioning of public grievances mechanism in Jammu and Kashmir. Principal Secretary to Government, Planning, Development and Monitoring, and Grievances Department, Rohit Kansal made a detailed presentation explaining the process of registering and handling the grievances and complaints. The Council was informed that grievances are received through different means including the post and can also be brought to the Lieutenant Governor’s Grievance Cell by the person filing the complaint.

In addition, public outreach darbars are conducted twice a week by Advisors to the Lieutenant Governor where people have an opportunity to walk in and present their complaints and grievances. Deputy Commissioners also hold weekly public meetings, often at Tehsil and Block levels, where they are accompanied by a number of district officers to facilitate speedily and on-spot resolution of the grievances.

He also directed that the Awaz-e-Awaam portal of Jammu and Kashmir Public Grievance Cell should include a mechanism for registering and monitoring grievances received during public outreach meetings by the Advisors. Lieutenant Governor directed that a Dashboard be prepared on the portal in order to monitor the disposal of grievances on a real-time basis It was also noted that after the integration of CPGRAMS with Awaz-e-Awaam, the grievances received on CPGRAMS from across the Country will automatically get directed to Awaz-e-Awaam and in this way resolution of such grievances will also be expedited.