NHAI issues new guidelines for toll plazas, to minimise waiting time at toll plazas

NewsBharati    27-May-2021
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New Delhi, May 27: With an aim to minimise waiting time at toll plazas, the National Highways Authority of India (NHAI) released the news guidelines for toll Plazas, to ensure service time of not more than 10 seconds per vehicle even during peak hours at the toll plazas on the national highways.
 
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These new set of guidelines will ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 meters. For this purpose, a yellow line at a distance of 100 meters from the toll booth will be marked in each toll lane, the NHAI said. NHAI added that this is to inculcate a further sense of accountability in toll plaza operators. The NHAI said that these guidelines are aimed at ensuring "minimal waiting time at the toll plazas".
 
 
NHAI in the statement said, "Although, at most of the toll plazas, there is no waiting time after mandatory 100 percent FASTag came into existence. Even if there is a queue of more than 100meterss from the toll booth, the vehicles will be allowed to pass without paying toll till the queue comes within 100 meters."
 
 
 
 
According to the NHAI, since it has successfully transitioned to 100 percent cashless tolling from mid of February 2021, the overall FASTag penetration in NHAI toll plazas has reached 96 percent and many of them have 99 percent penetration.
 
"Keeping in view the growing Electronic Toll Collection (ETC) penetration in the country, it has been emphasised to have a new design and construct the upcoming toll plazas as per traffic projections for the next 10 years to have an efficient toll collection system," it said.
 
The NHAI said that the Covid-19 protocol like social distancing has also helped a lot of people opt for the electronic toll payment system to avoid contactless transactions. The constant growth and adoption of FASTag by the highway users is encouraging and has helped in bringing more efficiency in toll operations, it added.
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