Do not knock the doors of Tax Ombudsman now.. they are abolished

NewsBharati    07-Feb-2019
New Delhi, February 7: As a taxpayer, you may have had some very legitimate grievances relating to your income tax matters or settlement of your claims, which were resolved by the respective Ombudsman. Now do not knock their doors as the Union Cabinet chaired by PM Narendra Modi has approved for abolition of Institution of Income-Tax Ombudsman and Indirect Tax Ombudsman.
The approval comes in the wake of alternative complaint redressal mechanisms chosen by public and the institution of Ombudsman could not prove to be more effective than regular existing parallel channels of grievance redressal, both the institutions of Income-Tax Ombudsman as well as Indirect Tax Ombudsman have been abolished.
The Institution of Income-Tax Ombudsman was created in the year 2003 to deal with grievances of public related to settlement of complaints relating to Income Tax. However, the Institution of Ombudsman failed to achieve its objectives.
“It was observed that institution of new complaints have in turn fallen to single digits. Also, tax payers started preferring alternate methods of grievance redressal like CPGRAMS (Centralized Public Grievance Redress and Monitoring System), Aaykar Seva Kendras further, it was also decided in 2011 to close vacant offices of Indirect Tax Ombudsman”, stated the official statement.